1. Overview

Lost Boy Graphics is committed to providing a valuable, high-quality experience through the Axelis platform. We understand that a subscription represents a real financial commitment, and we want you to feel confident when you subscribe.

This Refund Policy describes when refunds are available, how to request them, and how they are processed. By subscribing to any paid Axelis plan, you agree to this Refund Policy, which is incorporated by reference into our Terms of Service.

2. 7-Day Refund Window

If you are a new subscriber (first-time activation of a paid plan on a given account), you may request a full refund of your subscription fee within 7 calendar days of your initial payment date. You do not need to provide a reason, though feedback is always appreciated.

Eligibility Requirements for the 7-Day Refund

• The request must be submitted within 7 calendar days of the date of your first subscription payment.
• The refund applies to your first subscription payment only. Renewal payments are not eligible for the 7-day refund.
• You must not have previously received a refund on a prior Axelis account. One refund per person, per lifetime account.
• Your account must not have been terminated for violations of our Terms of Service or Acceptable Use Policy.

Upon a successful refund, your account will be downgraded to the Free tier. Any features, content, or data associated with the paid plan will remain accessible on the Free tier to the extent supported, but paid feature access will be revoked.

3. After 7 Days

After the 7-day refund window has passed, all subscription fees are non-refundable, except as required by applicable law or as described in Sections 5 through 10 of this policy.

If you cancel your subscription after the 7-day window, you will retain access to paid features until the end of your current billing period. Your subscription will not auto-renew, and no further charges will be made.

We do not provide partial-month or prorated refunds for cancellations made mid-billing-cycle for monthly subscriptions, except in the case of service outages or our material failure to deliver the service (see Section 10).

4. Refund Eligibility Scenarios

5. Plan Downgrades & Cancellations

Downgrades

You may downgrade your subscription to a lower tier at any time from your account settings. When you downgrade:

• The downgrade takes effect at the end of your current billing period — you retain full access to your current plan's features until then.
• You will not receive a refund or credit for the difference in price between your current plan and the lower-tier plan for the remainder of the current billing cycle.
• Beginning on your next billing date, you will be charged the rate for the lower-tier plan.

Cancellations

You may cancel your subscription at any time from Settings → Billing → Cancel Subscription, or by emailing elijahgreen@lostboygraphics.com. Upon cancellation:

• You will retain access to your paid plan's features until the end of your current billing period.
• Your subscription will not auto-renew after that date.
• After the billing period ends, your account will be automatically downgraded to the Free tier.
• No refund is issued for the current billing period (unless within the 7-day window).

6. Annual Subscriptions

If Axelis offers annual subscription options, the following terms apply:

• Annual subscriptions are billed in advance for a full 12-month period.
• The 7-day refund window applies to the first annual payment.
• After 7 days, annual subscriptions are non-refundable for the remaining term.
• Cancelling an annual subscription mid-term will cause the plan to expire at the end of the paid 12-month period without further charges; no prorated refund will be issued.
• If you cancel an annual plan within the 7-day refund window, a full refund of the annual fee will be issued.

7. Enterprise Plans

Enterprise subscriptions ($999/month or custom pricing) are governed by a separate Master Service Agreement (MSA) or Enterprise Agreement negotiated at the time of sale. The terms of that agreement govern refunds and cancellations for Enterprise accounts and supersede this general Refund Policy to the extent of any conflict.

If you are an Enterprise customer and do not have a separate written agreement in place, this Refund Policy applies, with the following modifications:

• Enterprise customers may be eligible for a prorated refund upon cancellation with 30 days' written notice, at our sole discretion, taking into account the circumstances of the cancellation.
• Enterprise refund requests should be directed to elijahgreen@lostboygraphics.com with the subject "Enterprise Refund Request."

8. How to Request a Refund

To request a refund, contact us by email at elijahgreen@lostboygraphics.com with the subject line "Refund Request". Please include the following in your email:

• The email address associated with your Axelis account
• Your full name (as it appears on your account)
• The date of the charge you are requesting a refund for
• The amount charged
• The subscription plan you were billed for
• The reason for your refund request (optional, but helpful for us to improve the Service)

We will acknowledge your request within 2 business days and notify you of the outcome within 5 business days. If your refund is approved, we will process it immediately, and you can expect the funds to appear on your statement within 5–10 business days depending on your card issuer.

9. Processing Timeline

Refunds are issued to the original payment method. We cannot issue refunds to a different card or via a different payment method than the one used for the original charge. If your original card has been cancelled, contact us and we will work with Stripe to arrange an alternative.

10. Exceptions

In addition to the scenarios described in Section 4, we may, at our sole discretion, issue refunds or credits outside of the standard policy in the following circumstances:

• Technical error: A defect in the Axelis platform that substantially prevented you from using a core feature you subscribed for, which we were unable to resolve within a reasonable timeframe.
• Accidental renewal: If you contact us within 48 hours of an automatic renewal charge and indicate that you had intended to cancel prior to renewal and did not use the Service after the renewal date.
• Exceptional circumstances: We evaluate exceptional personal circumstances (e.g., serious illness, bereavement) on a case-by-case basis with appropriate compassion.

The decision to grant a refund outside of the standard eligibility criteria is entirely at Lost Boy Graphics's discretion. Approval in one case does not set a precedent for future cases.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Subscription fees for accounts terminated due to violations of our Terms of Service or Acceptable Use Policy
• Fees for usage-based charges if any are introduced (these would be disclosed at time of introduction)
• Amounts previously refunded on the same account
• Subscription fees beyond the 7-day window, except as described in Sections 4–10

11. Payment Disputes

We ask that you contact us before initiating a chargeback with your bank or credit card company. Most billing issues can be resolved quickly by contacting us directly, and a chargeback can take significantly longer to resolve. Initiating a chargeback may result in the immediate suspension of your Axelis account pending resolution of the dispute.

If you believe you have been billed in error, email elijahgreen@lostboygraphics.com and we will investigate promptly. If a billing error is confirmed, we will issue a refund without requiring a chargeback.

We cooperate with all bank and credit card dispute processes and will provide relevant documentation to your issuing bank if a chargeback is filed.

12. Contact

For all refund inquiries, billing questions, or concerns:

• Email: elijahgreen@lostboygraphics.com
• Subject line: "Refund Request" or "Billing Question"
• Website: axelis.ai
• Company: Lost Boy Graphics, Elijah Green

We aim to handle all billing inquiries with fairness, transparency, and a commitment to your satisfaction as a customer.